Wireless 911 and VoIP Subscribers

Wireless 911 and VoIP Subscribers

Most wireless 911 calls placed within the City of Elk Grove are routed directly to the Elk Grove Police Department 911/Dispatch Center. Calls placed in close proximity to jurisdictional boundaries and freeways may be routed to the California Highway Patrol. Once screened, these calls are routed back to EGPD. Conversely, calls on the freeway could be routed to the EGPD 911/Dispatch Center; in these instances, Elk Grove Dispatchers route the call to CHP. Call routing in this manner allows a higher number of calls to be routed to the correct jurisdiction the first time, thereby reducing the amount of time to get police, fire or medical equipment to the scene.

The State of California mandates that 95% of all 9-1-1 calls are answered within 15 seconds. EGPD Dispatchers have exceeded this standard by answering 9-1-1 calls within 15 seconds 98% of the time.

Wireless customers requiring non-emergency police response should call (916) 714-5115.

EGPD staff highly recommends two brochures produced by the State of California that pertain to 911. The first brochure covers cautionary items consumers using Voice over Internet Protocol (VoIP) phone service should be aware of. The second brochure discusses appropriate 911 guidelines when placing Wireless 911 calls. Non emergency calls placed on 9-1-1 lines occur frequently and may create a delay in answering a legitimate life threatening call. You may review both of these brochures below:


Helpful 9-1-1 Tips

  • Use 9-1-1 only for immediate Police, Fire or Medical emergencies.
  • If you dial 9-1-1 by mistake, do not hang up. Stay on the line and inform the dispatcher of the error. Hanging up only creates additional work for already busy dispatchers and prevents them from answering additional incoming lines. If phone contact cannot be made a police officer will be dispatched to check on the welfare of the caller, if a location is known.

Examples of when to call 9-1-1 are:

  • Any medical emergency
  • Any crime involving weapons (guns, knives, bats, etc.)
  • Any fire
  • Any in progress or just occurred crimes
  • Any time a suspect is still in or near the area
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