Records Bureau

Records Bureau

The Police Records Bureau is responsible for processing and maintaining the integrity of all police reports, traffic citations, and criminal complaints that officers generate each year. The Bureau is staffed by Police Records Technicians (PRT), a Records Supervisor and a Records Manager. The Records Bureau is part of the Support Services Unit and is overseen by the Support Services Commander.

The Records Bureau is open from 8:00 a.m. to 5:00 p.m., Monday thru Friday. The Records Bureau phone number is (916) 478-8170. For phone calls after hours, a voice message system is available. All messages will be returned on the next business day.

The Records Bureau is a good source of general department information. Please feel free to call the Records Bureau for any questions, Records staff will be happy to answer questions or direct callers to the correct department.

Requests for Reports

One task that consumes significant PRT time is the reproduction of official police reports as requested by citizens, District Attorneys, private attorneys, law enforcement, and insurance companies. Release of information from a police department triggers an elaborate matrix of both departmental and state regulations that specify exactly what information may be released, to whom, and under what circumstances.

PRT's must follow guidelines set forth by the "California Public Records Act" and adhere strictly to Government, Evidence, Labor and Civil codes when releasing reports. A PRT will process written requests within ten working days or the requesting party will be notified by mail if the request cannot be fulfilled.

  • There is no charge for the report.
  • Requests for reports can be accepted by mail, fax or in person.
  • When requested in person, every effort will be made to release the information during the initial visit. If this is not possible, reports will be mailed to the address listed on the application.
  • The report may have redacted (blacked out) areas or missing pages. Redactions are required by laws and policies that govern the release of police information. Typically, property crimes will only indicate the damaged, lost or stolen articles and values for insurance company purposes to recover the loss. The investigative portion of the report may not be released to protect the integrity of the investigation, especially if it could lead to apprehension of a responsible individual(s) in the future.
  • Police reports are not released on cases being prosecuted. Arrested individuals and/or suspects may obtain reports through their legal representatives through the discovery and/or subpoena process.

Portions of crime reports are considered public records and may be released to the general public. Certain information, including telephone numbers, social security numbers and other identifying numbers, the names and addresses of victims of confidential crimes (including sex crimes, domestic violence, and stalking) the statements of involved parties, the identity of suspects who have not yet been arrested, and the analysis and conclusions of investigative personnel are exempt from public disclosure and will be redacted (blacked out) from reports released to the public.

Citizens Report RequestCLEARS PRA Pamphlet

Alarm Bureau

Alarm Services Telephone: (855) 809-2061
PO Box 398822 Fax: (877) 302-9820
San Francisco, CA 94139-8822

How Can I Contest a Traffic Citation?

A person who receives a traffic citation may contest it by going to the court he/she is cited to (listed on the citation) and posting bail (paying the amount of the citation). After the person has posted bail, the court clerk will assign a court date. On the specified date, the person will be able to plead his/her case before a judge and question the officer. If the judge rules in the person's favor, the bail they posted will be refunded. Find complete information at theSuperior Court Traffic webpage.

In Sacramento, you may also contact:

Carol Miller Justice Center
301 Bicentennial Circle
Sacramento, CA 95826

Telephone: (916) 875-7800
Hours: 8:30 - 4:00 p.m. Monday through Friday (excluding court holidays)

Parking Unit

Parking citations are most commonly issued for vehicles parked in red zones, posted "No Parking" areas and for not displaying a placard in a handicap zone. Please park only in legal locations.

Citizens may pay parking fines in person at the Police Department Service Center, or by mailing fees to:

Elk Grove Police Department
C/O Parking Citation Desk
8400 Laguna Palms
Elk Grove, CA 95758

Failure to Pay a Parking Penalty

Failure to respond to a citation within 21 days may result in one or more of the items listed below:

  1. A $8.00 penalty;
  2. Doubling the parking penalty:
  3. Notification being forwarded to the Department of Motor Vehicles (DMV); and
  4. DMV refusals to register or re-register the vehicle until all outstanding parking penalties have been paid in full.

Warning: A vehicle may be immobilized in accordance with Section 22651.7 or impounded in accordance with Section 22651 California Vehicle Code if found to have been issued five or more citations to which the owner or person in control of the vehicle has not responded. Towing, storage and immobilization fees must be paid by the vehicle owner or person in control of the vehicle.

How can I contest a parking violation?

A person can contest a parking violation by calling Elk Grove's parking enforcement line at (916) 478-8160. Staff will give you instructions on how to contest the parking citation. All of the instructions must be followed exactly, and within the allotted time period, otherwise the application for a hearing will be forfeited. It is important that you read all information on the back of your parking citation to get all important timelines and information. Or you may file the appeal online at